Page 6 - SUSTAINABILITY REPORT 2016

Index

Letter to the stakeholders

IDENTITY AND ProfILE 8 HUmAN CAPITAL, oUr moST PrECIoUS ASSET 82

The Group 8 Celebrating diversity 84
Costa Cruises: a company on the move 10 Building professionalism and promoting engagement 88
Highlights 2016 12 Employment: the value of growth 96
A fast growing and rapidly evolving industry 14 THE CUSTomEr, oUr gUEST 98
rESPoNSIBILITY AND VALUE CrEATIoN 18 Sustainability in the evolution of the guest experience 98
Our business model 18 Interpreting changing demands 104
Costa Cruises’ commitment to the Sustainable Development Goals (SDGs) 24 growINg TogETHEr wITH oUr BUSINESS PArTNErS 108
Dialogue with stakeholders 30
Doing business responsibly 32 THE VALUE of BEINg rESPoNSIBLE 110
Governance system 34 Management of the supply chain 110
SAfETY mANAgEmENT 36

TOMORROW
SEA
INNoVATIoN, rESPoNSIBILITY AND DEVELoPmENT 118
THE ENVIroNmENT oUr EArTH, oUr HomE 42 Clean energy for the future 119
New ships: the concept 126
Growing while respecting the environment 42
fooD SUSTAINABILITY oN BoArD 128
Efficiency so as to reduce impacts 48
Costa’s commitment 133
ENErgY CoNSUmPTIoN AND EmISSIoNS 50
Water is a precious resource 54
Integrated Waste Management Plan 56
Notes concerning the method 138
Unique ecosystems to be preserved and support for scientific research 58
Data 140
gIgLIo ISLAND: SITE rEmEDIATIoN 62
Assurance statement 146
Content Index GRI-G4 150
YOU

rESPoNSIBLE CITIZENS 68

Growing together with local communities 68
Side by side with local communities 78