Page 157 - SUSTAINABILITY REPORT 2016

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gri-g4 indicators Publication reference (page) reporting omission (reason why) gri-g4 indicators Publication reference (page) reporting omission (reason why)

hr 11 Significant actual and potential negative human rights SR / Not applicable Pr 4 Total number of incidents of non-compliance with SR / Not applicable
impacts in the supply chain and actions taken regulations and voluntary codes concerning product and
service information and labeling, by type of outcomes
human rights grievance mechanisms

hr 12 Number of grievances about human rights SR 32, 140 Pr 5 Results of surveys measuring customer satisfaction SR 107

societY marketing communication
Local communities Pr 6 Sale of banned or disputed products SR / Not applicable
so 2 Operations with significant actual or potential negative SR 68, , 72
impacts on local communities Pr 7 Total number of incidents of non-compliance SR / Not applicable
with regulations and voluntary codes concerning
Anti-corruption marketing communications, including advertising,
promotion, and sponsorship by type of outcomes
so 3 Monitoring the risk of corruption SR 57
customer privacy
so 4 Communication and training on anti-corruption policies and SR 57, 140
procedures Pr 8 Complaints regarding breaches of customer privacy and SR / Not applicable
losses of customer data
so 5 Confirmed incidents of corruption and actions taken SR / Not applicable
compliance
Public policy Pr 9 Monetary value of significant fines for non-compliance SR / Not applicable
with laws and regulations concerning the provision and
so 6 Total value of political contributions by country and Code of / Not applicable use of products and services
recipient/beneficiary Business
Conduct and
Ethics
Anti-competitive behavior
so 7 Total number of legal actions for anti-competitive SR / Not applicable
behavior, anti-trust, and monopoly practices and their
outcomes
compliance

so 8 Monetary value of significant fines and total number SR / Not applicable
of non-monetary sanctions for non-compliance with laws
and regulations
supplier Assessment for impacts on society
so 9 Percentage of new suppliers that were screened using SR 111
criteria for impacts on society
so 10 Significant actual and potential negative impacts on SR /
society in the supply chain and actions taken
grievance mechanisms for impacts on society
so 11 Number of grievances about impacts on society filed, / Not applicable
addressed, and resolved through formal grievance
mechanisms
ProdUct resPoNsiBiLitY

health and safety of consumer
Pr 1 Percentage of significant product and service categories SR 34 v
for which health and safety impacts are assessed for
improvement
Pr 2 Total number of incidents of non-compliance with SR / Not applicable
regulations and voluntary codes concerning health and
safety impacts of products and services during their life
cycle, by type of outcomes

Product and service labeling
Pr 3 Information on products and services SR / Not applicable