Page 23 - BILANCIO DI SOSTENIBILITÀ 2017 RISULTATI E PROSPETTIVE

COMMITMENT 21

CREATION OF

SUSTAINABLE VALUE

Integration of sustainability into the business of different professional families; they objectives but also with the demands and
are specialists who have received lengthy expectations of our stakeholders.
The business model for a cruise company infrastructure and services, shoreside training designed to develop job-specific A cruise ship is like a floating city,
is extremely complex and intricate, tour operators and local communities skills and expertise. where all the complex processes are
comprising a very heterogeneous in the ports of call. Our core business Costa Cruises is committed to the ethical streamlined to guarantee service of the
ecosystem, which combines and achieves (ship operation, hotel services, catering and responsible management of the highest quality for the end user, in a logic
synergy between different productive and all the other shipboard services) resources and the different forms of of integrated sustainability. Planning
fields ranging from shipbuilding to requires an extensive network of capital at its disposal, thereby stimulating a cruise entails designing a value chain
maritime operations and port-related suppliers and a systematic approach to a distinctive approach to business that is a with a large number of partners. On
activities. The system of relations is the logistic management of procurement model of excellence generating economic the one hand this complexity makes it a
therefore very broad with the direct and passengers. Costa’s shoreside and and social benefits throughout the value challenge to manage the consequences
involvement of shipbuilders, port shipboard employees belong to dozens chain in line not only with our business of every contingency while, on the other,