Page 4 - BILANCIO DI SOSTENIBILITÀ 2017 RISULTATI E PROSPETTIVE
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Contents
Letter to Stakeholders 4 YOU
COMMITMENT A dynamic world on the move within another 70
Our contribution to sustainable tourism 71
Identity and profile 8
Group Profile 8 From customer to citizen 78
Highlights 2017 10 A voyage of discovery and responsible tourism 79
Costa Cruises: Italian excellence at sea 12 Home away from home 80
Continued growth and positive trajectory of the cruise industry 16 Business partners 84
Creation of sustainable value 20 Management of the supply chain 84
Integration of sustainability into the business 20 Promoting sustainability in business processes 89
Costa’s commitment to creating shared value 24 Our human capital 90
Relations with stakeholders 28 Capitalizing on diversity 93
Ethics and corporate governance 32 Building skills and professionalism: a model recognized worldwide 96
Shoreside and shipboard safety management 34
TOMORROW
SEA
Halving food waste 106
En route to responsible growth 40 Food security 119
Efficiency and innovation 42 Working together for sustainable development 120
Costa’s response to climate change 42 Anticipating the future 126
Reduction of emissions 44
Consolidating the present and planning the future 46
Protection of ecosystems and marine life 50 Notes concerning the method 130
Isola del Giglio: final stages of environmental restoration 54 Summary of indicators 132
Environmental management system 56 External Assurance Report 138
Water: a precious resource 60 Content Index GRI-G4 142
Integrated Waste Management Plan 63
