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         SHORESIDE PERSONNEL - TRAINING                                                                                                          SHIPBOARD AND SHORESIDE PERSONNEL - ETHICS AND HUMAN RIGHTS

         GRI 404-1 AVERAGE HOURS OF TRAINING PER YEAR                                                                                            GRI 102-17 MECHANISMS FOR ADVICE AND CONCERNS               U.M.                                     2018           2019
         BY CATEGORY                                                 U.M.                      2017           2018           2019                ABOUT ETHICS
         Employees only.                                                                                                                         Number of shipboard grievances                              no.                                        62             90
         Total training hours (EU and Asia)                           h.                     33,068         41,077          35,622               Number of shoreside grievances                              no.                                         5              0
         Women                                                        h.                          -         24,422          21,421
                                                                                                                                                 GRI 406-1 INCIDENTS OF DISCRIMINATION AND CORRECTIVE
         Men                                                          h.                          -         16,655          14,201               ACTIONS TAKEN
         Average training hours per person (EU)                       h.                          -              -           26,21               Number of incidents of discrimination                                                      CONFIDENTIALITY CONFIDENTIALITY
         Women                                                        h.                                         -            25,2
         Men                                                          h.                                         -            27,6               SUPPLY CHAIN
         Average training hours per person (Asia)                     h.                          -              -            16,1
                                                                                                                                                 GRI 102-9 SUPPLY CHAIN                                      U.M.                      2017           2018           2019
         Women                                                        h.                                         -             16
         Men                                                          h.                                         -            16,3               Suppliers                                                   no.
         Total training hours by employment contract (EU)            U.M.                      2017           2018           2019                Current suppliers                                           no.                     11,251         12,912          14,652
         This breakdown by type of employment contract is not applicable in the Asian region.                                                    Includes the categories food & beverage, hotel, technical (services and materials) and fuel
         Executives                                                   h.                          -          1,641           1,291               Suppliers qualified during the year                         no.                      2,239          1,745           1,884
         Women                                                        h.                                       321            233                Purchases by type (in % terms)                              U.M.                      2017           2018           2019
         Men                                                          h.                                     1,320           1,058               Food & beverage                                              %                          35             29             29
         Line Managers                                                h.                          -          8,500           2,050               Hotel                                                        %                           5             7               9
         Women                                                        h.                                     3,398            563                Technical                                                    %                          29             29             24
         Men                                                          h.                                     5,102           1,487               Bunker                                                       %                          31             35             38
         Blue collar workers                                          h.                          -              1              5                Distribution of purchases by area of procurement            U.M.                      2017           2018           2018
         Women                                                        h.                                         0               0               (in % terms)
         Men                                                          h.                                         1               5               Asia                                                         %                        16.5           20.9            21.4
         Employees                                                    h.                          -         24,862          27,736               Europe                                                       %                        74.2           69.6            67.9
         Women                                                        h.                                    16,846          17,929               Middle East                                                  %                         0.4            0.8             1.3
         Men                                                          h.                                     8,016           9,807               North America and Caribbean                                  %                         5.3            4.7             4.5
                                                                                                                                                 South America                                                %                         2.7            2.6             3.1
         Average training hours per person by employment contract (EU)  U.M.                   2017           2018           2019
         This breakdown by type of employment contract is not applicable in the Asian region.                                                    Rest of the world                                            %                         0.9            1.4             1.8
         Executives                                                   h.                          -           22.2            22.6
         Women                                                        h.                                      29.2            23.3
         Men                                                          h.                                      21.6            22.5
         Line Managers                                                h.                          -             34             36
         Women                                                        h.                                      37.3            33.1
         Men                                                          h.                                      32.1            37.2
         Blue collar workers                                          h.                          -              1              5
         Women                                                        h.                                         0               0
         Men                                                          h.                                         1               5
         Employees                                                    h.                          -           27.2            25.8
         Women                                                        h.                                      26.2             25
         Men                                                          h.                                      29.4            27.2
         Total training hours by type of tuition (EU and Asia)       U.M.                      2017           2018           2019
         Compliance                                                   h.                          -          6,385           9,127
         Including training on human rights issues.
         Induction                                                    h.                          -          3,058           2,131
         Language                                                     h.                          -          8,207           7,604
         Leadership                                                   h.                          -          1,140             32
         Managerial                                                   h.                          -          3,417           2,383
         Professional                                                 h.                          -         18,870          14,310
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