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 SHORESIDE PERSONNEL - TRAINING  SHIPBOARD AND SHORESIDE PERSONNEL - ETHICS AND HUMAN RIGHTS

 GRI 404-1 AVERAGE HOURS OF TRAINING PER YEAR  GRI 102-17 MECHANISMS FOR ADVICE AND CONCERNS  U.M.           2018            2019
 BY CATEGORY  U.M.  2017  2018  2019  ABOUT ETHICS
 Employees only.  Number of shipboard grievances                     no.                                        62             90
 Total training hours (EU and Asia)  h.  33,068  41,077  35,622   Number of shoreside grievances   no.           5              0
 Women    h.  -  24,422  21,421
         GRI 406-1 INCIDENTS OF DISCRIMINATION AND CORRECTIVE
 Men  h.  -  16,655  14,201   ACTIONS TAKEN
 Average training hours per person (EU)   h.  -  -  26,21  Number of incidents of discrimination    CONFIDENTIALITY CONFIDENTIALITY
 Women   h.  -  25,2
 Men   h.  -  27,6   SUPPLY CHAIN
 Average training hours per person (Asia)   h.  -  -  16,1
         GRI 102-9 SUPPLY CHAIN                                     U.M.                       2017          2018            2019
 Women   h.  -  16
 Men   h.  -  16,3   Suppliers                                       no.
 Total training hours by employment contract (EU)  U.M.  2017  2018  2019  Current suppliers  no.  11,251   12,912          14,652
 This breakdown by type of employment contract is not applicable in the Asian region.  Includes the categories food & beverage, hotel, technical (services and materials) and fuel
 Executives   h.  -  1,641  1,291  Suppliers qualified during the year  no.                   2,239          1,745           1,884
 Women    h.  321  233   Purchases by type (in % terms)             U.M.                       2017          2018            2019
 Men  h.  1,320   1,058  Food & beverage                             %                           35            29              29
 Line Managers   h.  -  8,500   2,050  Hotel                         %                           5              7               9
 Women    h.  3,398  563   Technical                                 %                           29            29              24
 Men  h.  5,102  1,487   Bunker                                      %                           31            35              38
 Blue collar workers  h.  -  1  5   Distribution of purchases by area of procurement  U.M.     2017          2018            2018
 Women    h.  0   0  (in % terms)
 Men  h.  1   5  Asia                                                %                         16.5           20.9            21.4
 Employees  h.  -  24,862  27,736   Europe                           %                         74.2           69.6            67.9
 Women   h.  16,846  17,929   Middle East                            %                          0.4            0.8             1.3
 Men   h.  8,016  9,807   North America and Caribbean                %                          5.3            4.7             4.5
         South America                                               %                          2.7            2.6             3.1
 Average training hours per person by employment contract (EU)  U.M.  2017  2018  2019
 This breakdown by type of employment contract is not applicable in the Asian region.  Rest of the world  %  0.9  1.4          1.8
 Executives   h.  -  22.2  22.6
 Women    h.  29.2  23.3
 Men  h.  21.6  22.5
 Line Managers   h.  -  34  36
 Women    h.  37.3  33.1
 Men  h.  32.1  37.2
 Blue collar workers  h.  -  1  5
 Women    h.  0   0
 Men  h.  1   5
 Employees  h.  -  27.2   25.8
 Women   h.  26.2  25
 Men   h.  29.4   27.2
 Total training hours by type of tuition (EU and Asia)   U.M.  2017  2018  2019
 Compliance  h.  -  6,385  9,127
 Including training on human rights issues.
 Induction   h.  -  3,058  2,131
 Language   h.  -  8,207  7,604
 Leadership   h.  -  1,140  32
 Managerial   h.  -  3,417  2,383
 Professional   h.  -  18,870  14,310
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