Page 2 - BILANCIO DI SOSTENIBILITÀ 2019 RISULTATI E PROSPETTIVE
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CONTENTS
Letter to Stakeholders
4
DESIGNING TOGETHER:
COSTA AND THE COMMUNITY
OVERVIEW
Our commitment 46
Identity 8 Supporting value creation 48
Highlights 2019 10 Itineraries and development 50
Added Value 12 From infrastructure to hospitality systems 52
Shaping change: towards Agenda 2030 14 Design and construction: shipbuilding 54
Sustainability Plan 20 Designing the future together 56
PROMOTING SUSTAINABLE,
RESPONSIBLE AND INCLUSIVE
MODELS
Our commitment 60
Costa people 62
MINIMIZING Attracting, informing and instructing young people 63
ENVIRONMENTAL IMPACT Training and talent development 64
Building awareness in the Company - Diversity & Inclusion 68
Our commitment 24 Welfare and flexible working policy 70
The international setting 26 Employee volunteering program and social initiatives 72
Costa’s environmental policy 28 Our commitment 74
Emission reduction 34 Transforming the vacation concept 76
Responsible water management 36 Model shipboard citizens 79
Circular economy approach and waste recovery on board 38 Responsible tourism in destinations 81
Circular economy strategy for single-use items and plastics 40 Business partners for the creation of shared value 84
Tackling food wastage and encouraging responsible consumption 42 Restarting Together 88
Notes concerning the method 90
Summary of indicators for 2019 Report 94
External Assurance Report 110
Content Index GRI 114
