Page 4 - BILANCIO DI SOSTENIBILITÀ 2019 RISULTATI E PROSPETTIVE

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LETTER TO

STAKEHOLDERS

Responsible innovation as the main driver of change for key areas of our business: this is the All of these aspects are more important than ever in light of the delicate period that Italy and
focus of Costa Cruises’ long-term vision and strategy. the rest of the world are going through as we publish this report. The global health emergency
In line with the United Nations 2030 Agenda Sustainable Development Goals, we have set has had a major impact not only on our business, but on all our lives. At the same time, it has
ourselves ambitious objectives and, in many cases, committed to reaching them in advance of also heightened our already strong sense of responsibility. It is with this greater awareness that
deadlines laid down in international requirements. we now look ahead with enthusiasm as we prepare for resumption and recovery, seeing this as
More specifically, the Company is engaged in the pursuit of solutions using a distinctive a further opportunity to continue innovating and promoting sustainable development. In all that
approach to generate economic and social benefits throughout the value chain, including we do we are even more determined to put people and the creation of shared value center stage so
relationships with customers, employees, suppliers and local communities. In this sense, we as to benefit ecosystems, local economies and the communities we interact with from day to day.
promote multi-stakeholder dialogue with all our key partners as we advance on a shared path to Together we can build a brighter future.
sustainable development. The projects and valuable partnerships described in this 14th edition
of Costa’s Sustainability Report are, once again, concrete and tangible examples of our approach. Michael Thamm
In 2019 we reached an important milestone for the Company with the entry into service of Group CEO, Costa Group & Carnival Asia
our new flagship Costa Smeralda, the first ship in the Costa Cruises fleet powered by LNG
(liquefied natural gas) both in port and at sea, thus significantly reducing exhaust gas emissions.
She represents our ability to pre-empt the future and devise a tangible action plan for long-term
reduction of environmental impact. And not only is this a major breakthrough for Costa, but
quite simply Costa Smeralda’s debut heralds a new era that will guide the transformation of the
cruise industry in the years to come.
The promotion of sustainable, responsible and inclusive models is also reflected in the greater
individual awareness of our guests, who are increasingly becoming meaningful travelers. In this
context, the Company focuses on actions that will transfer best practices from ship to shore. Less
use of plastic, tackling food waste, circular economy projects and donation of surplus food are
just some examples of the way Costa Cruises is moving forward on the path towards sustainable
development. We want to offer an innovative vacation experience promoting lifestyles that
anticipate future changes and – more especially – new demands in the travel and leisure industry.