SUSTAINABILITY REPORT Results for 2015 and outlook for the future

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Compliance when
doing business
the above issues and strengthening the
senior management’s commitment to
tackling all forms of corruption, as well
as guaranteeing full compliance with the
applicable national and international laws.
Costa Cruises asks its employees and
other stakeholders to monitor compliance
with the Company’s internal regulations
and report any apparent nonconformity
using the Carnival Corporation hotline or
via the website
strict confidentiality is guaranteed4.
Reported violations are screened and
investigated.
Where necessary, appropriate corrective
actions are taken. In 2015 there were 41
reports lodged, 8 of which were totally
or partly confirmed and duly dealt with
by the Company. It was confirmed that
6 incidents of discrimination occurred
on board, 4 of which were dealt with
directly on the ships while the other 2
were handled by the relevant shoreside
department.
In Costa Cruises’ business model
suppliers, consultants and travel agents
play a key role because they represent
the Company vis-à-vis customers and
other stakeholders. For this reason our
contracts and agreements with them
include specific terms and conditions
whereby they agree to abide by the Costa
Cruises’ Business Partner Code of
Conduct and Ethics, which was revised
again in 2015.
A similar approach is adopted for the
standards and procedures defined
by Carnival Corporation&plc in the
Anticorruption Policy & Guidelines
and Antitrust Policy & Guidelines.
Compliance with the Guidelines and
implementationof the associated activities
is mandatory for our employees and
business partners.
In 2015 the Company continued to
concentrateonthepromotionofpreventive
measuresandthedisseminationof internal
procedures with the specific objective
of raising all employees’ awareness of
4 Procedure for filing Complaints and
Reporting Nonconformities (available
in 8 languages)
22,775
TOTAL HOURS
“ETHICS AND
COMPLIANCE”
TRAINING
On board e-learning
Shoreside e-learning
Code of Ethics
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Anticorruption Antitrust Leg. Dec. 231/2001
% of completion as per Jan 10 2016
75.50
62
91.10
86.10 86.70
75
82.50
80.30