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Dialogue with stakeholders
both in Italy and abroad, with discussion
embracing technical and regulatory
aspects as well as issues arising from
the economic, social and environmental
impact of cruising. More specifically, Costa
Cruises liaises continually with the main
organizations in the cruise industry and
in the broader maritime industry - namely
IMO
5
,
CLIA
6
,
ECSA
7
,
IMEC
8
,
ICS
9
and
Confitarma
10
- and is an active member
of a number of working groups engaged
in addressing a broad range of topical
sustainability issues. Costa has particularly
close links with local organizations (e.g.
Port Authority, Municipality and
local representatives
) in the different
ports of call; these relations are cultivated
in a spirit of close cooperation in order to
define hospitality and facilities for cruisers,
and identify joint initiatives benefiting
the local economy and fostering the local
cultural heritage.
First and foremost, integrating
sustainability into the business model
depends on an ability to listen so as
to be able to understand stakeholders’
expectations and interests. Costa Cruises
operates in a business setting that is
dynamic, diversified and multicultural.
This makes it all the more necessary
to fine-tune and enhance stakeholder
relationships and encourage constructive
stakeholder feedback with a view to
implementing joint actions regarding
issues deemed particularly important. In
this context, consultation with different
stakeholder groups enables the Company
to identify the latest trends and changes
in all the areas associated with its field of
operations.
Costa Cruises is actively involved in
constructive dialogue and stakeholder
engagement activities with public sector
representatives and trade organizations,
ENVIRONMENT
EMPLOYEES
DEVELOPING AND CAPITALIZING
ON EMPLOYEE COMPETENCIES
INTERNAL MOBILITY AND
EMPLOYEE GROWTH
VALUING DIVERSITY
SHARING OF ETHICAL PRINCIPLES
INCREASINGLY OCCUPATIONAL
HEALTH & SAFETY-CENTRIC
CORPORATE CULTURE
TWO-WAY COMMUNICATION
(SHIP AND SHORE)
CUSTOMERS
MONITORING OF CUSTOMER SATISFACTION
MULTICHANNEL COMMUNICATION
(WEBSITE AND SOCIAL MEDIA PLATFORMS)
SUPPLIERS
SHARING OF OBJECTIVES
INVOLVEMENT IN ACTIONS TO REDUCE ENVIRONMENTAL IMPACT
PERFORMANCE MONITORING AND EVALUATION
GOVERNMENT AGENCIES
CONSTRUCTIVE ENGAGEMENT ON ISSUES OF CONCERN TO
THE INDUSTRY
NGOs
SOCIAL COMMITMENT
MEDIA
TRANSPARENCY
OF INFORMATION
LOCAL COMMUNITIES
INTERACTIONWITH LOCAL AUTHORITIES AND
ORGANIZATIONS IN ORDER TO BENEFIT THE REGION
5
International Maritime Organization
6
Cruise Lines International Association
7
ECSA - European Community Shipowners’
Associations: the national shipowner
associations of the EU and Norway
8
IMEC - International Maritime Employers’
Council: the only international employers’
organization dedicated to maritime
industrial relations
9
ICS - International Chamber of Shipping:
the principal international trade association
for the shipping industry, representing
shipowners and operators in all sectors and
trades.
10
Confitarma (
Confederazione Italiana
Armatori
) is the Italian Shipowners’
Confederation.
TRAVEL AGENTS
SHARING OF STRATEGIES
CONSOLIDATION OF PARTNERSHIPS
ONLINE TRAINING AND INFORMATION ABOUT THE PRODUCT
MITIGATION OF IMPACT
ENERGY EFFICIENCY
PROTECTION OFWATER
RESOURCES
WASTE MANAGEMENT
PROTECTION OF
BIODIVERSITY
Stakeholder engagement