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7
SEA
YOU
CITIZENS OF THE WORLD
64
Sharing of value with the local community
66
Support for the local community
68
The Costa Crociere Foundation’s social projects
71
HUMAN CAPITAL, OUR GREATEST ASSET
73
Valuable capital growing worldwide
74
Investing in our people
78
CUSTOMER CENTRICITY
84
Integrating sustainability into the customer experience
86
Projects
86
Keeping the promise made to the customer
88
Sharing the cruise experience
92
EVOLVING TOGETHER WITH OUR PARTNERS
94
A global and local supply chain
96
A clear and transparent relationship
98
Sustainable procurement initiatives
98
TOMORROW
INTERPRETING THE FUTURE
104
106
111
112
115
116
118
LNG: innovation on the way to a more sustainable future
Our new ships
THE CHALLENGE OF FOOD SUSTAINABILITY
Our path to good, healthy and sustainable nutrition
Our review of the
food experience
UNISG: initial results of the partnership
COSTA AND THE SUSTAINABLE DEVELOPMENT GOALS
120
Note concerning the method
122
Data
124
Assurance statement
130
GRI summary table
132