Page 143 - SUSTAINABILITY REPORT 2016
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 social  Aspect - shiPBoArd PersoNNeL    (hr3)/(LA16)(hr12)        U.m.                2014             2015             2016

         total number of incidents of discrimination and actions taken /   no.
 (g4-10) shipboard employee count  U.m.  2014  2015  2016  w grievances about labor practices / Number of grievances about
         human rights
 Average shipboard employee count (*)  no.  11,113   12,173  12,312
         - Reported on board                                                            n.a.              6                19
 (*) The data shown refers to the average number of employees currently embarked.
         - Dealt with shoreside                                                         n.a.              2                 7
 Average number of employees in the shoreside reserve pool    6,616  6,549  6,467
 (waiting to replace colleagues currently embarked)
 By gender   %  shoreside PersoNNeL
 Women  16.0   14.8   14.3
 Men  84.0   85.2  85.7  (g4-10) shoreside employee count          U.m.                2014             2015             2016
         shoreside employees at 11/30                               no.                1,415            1,435            1,414
 By age group   %
         Note:  It is pointed out that, given the nature of the business and the type of planning adopted for shipboard personnel, the average shipboard employee count shown in the table was calculated using the Full-Time Equivalent (FTE) method.
 18-25   17.1  14.8  13.8  For the sake of consistency of the figures and reporting, FTE units were also used to calculate the number of shoreside employees.
 26-30   29.1  30.1  30.1  By gender                                %
 31-35  22.9  22.6  22.4  Women                                                         60.3             59.9             60.7
 36-40   14.8  15.1  15.1  Men                                                          39.7             40.1             39.3
 41-45   7.3  8.1  8.7
         By age group                                               %
 46-50   4.0  4.2  4.5
 >50  5.0  5.2  5.3  18-25                                                               3.8              3.3              3.4
         26-30                                                                          18.1             17.2             15.4
 By geographical area  %
         31-35                                                                           20              20.3             21.4
 Italy  12.9  12.3  12.0
         36-40                                                                          18.9             18.4             17.3
 Europe (except Italy)  3.9  3.8  3.5
         41-45                                                                          15.9             16.9             17.2
 South and Central America  11.5  12.6  11.9
         46-50                                                                          10.5             11.7             13.3
 Asia  71.6  71.2  72.5  >50                                                            12.7             12.3             12.1
 Other   0.1  0.1  0.1
         By geographical area                                       %
 (LA1) turnover (*)   U.m.  2014  2015  2016
         Italy                                                                          62.1             61.6             57.9
 terminations/Average employee count   %  19  20(**)  20.15
         Europe (except Italy)                                                          21.4             21.3             20.4
 (*) Turnover is intended to mean the ratio between the number of terminations and the average employee count during the fiscal year of reference;  for shipboard personnel, the calculation is based on the average number of employees
 currently embarked and those seafarers not embarked who are waiting to replace their colleagues on board.  South and Central America  7.6  7.2  6.3
 (**) Miscalculation in 2015.
         Asia                                                                            6.4              7.8             13.4
 (LA6) Numbers of injuries   U.m.  2014  2015  2016
         Other                                                                           2.4              2.1               2
 total  no.  1,104  1,013  1,006
         By type of contract                                        %
 - Number of reportable injuries  779  617  618
         Open-ended                                                                     89.7             87.2              84
 - Other  325  396  388
 Days off work (*)  no.  3,007  2,269  6,429  Temporary                                 10.3             12.8              16
         By position                                                %
 (*) There was a rise compared to the previous year in the number of hours of exemption assigned by the infirmary to the various cases and for this reason the index of gravity is higher (for the same number of accidents).
 Index of frequency  3.56  2.57  2.51  Executives                                        6.0              5.9               5
 Index of gravity  13.75  9.42  26.16  Line managers                                    19.8             18.9             17.5
         Employees                                                                      74.1             75.1             77.3
 (LA9) training (*)   U.m.  2014  2015  2016
         Blue collar workers                                                             0.1              0.1              0.1
 (*) The sum of the indicators differs from the total shown due to rounding up and down of the figures.
 total hours of training    no.  859,241  986,228  801,795  (LA1) Personnel turnover(*)  U.m.  2014     2015             2016
 - Environmental  105,621  112,240  55,718  terminations/Average employee count   %      7.0             13.6              7.5
 - Health  39,957  50,232  53,108  (*) Turnover is intended to mean the ratio between the number of terminations and the average employee count during the fiscal year of reference; for shoreside personnel the calculation is based on the number of employees at the end of
 - Safety  264,262  241,328  95,882  the fiscal year, plus the number of terminations during the year.
 - Security  119,950  30,809  28,616  (LA3) return to work and retention rates after parental leave (italy) (*)   U.m.  2014  2015  2016
 - Job skills  174,680  356,481  231,159                            %                                              -                                100                            88.90
 - Language   41,831  35,610  24,517
         (*) Following a change in the method of calculation for 2015, in order to ensure comparability over time, we have not included the data for 2014, since these figures can no longer be reconstructed.
 - Managerial  14,080  39,988  36,285
         (LA6) Absenteeism rate (*)                                                    2014             2015             2016
 - Orientation  71,234  92,533  252,605
 - Train the trainer  1,858  3,348  2,373  days of absence/days worked                  2.83             2.82             3.52
 - Other  25,770  23,661  21,533  (*) The number of days of absence from work (excluding paid vacation, family leave, study leave and maternity/paternity leave) as a proportion of the total number of days worked.
 hours per person   no.  77.3  81  65.1
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