Page 142 - SUSTAINABILITY REPORT 2016
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             social  Aspect - shiPBoArd PersoNNeL                                                                                                (hr3)/(LA16)(hr12)                                        U.m.                2014             2015             2016

                                                                                                                                                 total number of incidents of discrimination and actions taken /   no.
             (g4-10) shipboard employee count                          U.m.                2014             2015             2016                w grievances about labor practices / Number of grievances about
                                                                                                                                                 human rights
             Average shipboard employee count (*)                       no.              11,113           12,173            12,312
                                                                                                                                                 - Reported on board                                                            n.a.               6               19
             (*) The data shown refers to the average number of employees currently embarked.
                                                                                                                                                 - Dealt with shoreside                                                         n.a.               2                7
             Average number of employees in the shoreside reserve pool                    6,616            6,549             6,467
             (waiting to replace colleagues currently embarked)
             By gender                                                  %                                                                        shoreside PersoNNeL
             Women                                                                         16.0             14.8              14.3
             Men                                                                           84.0             85.2              85.7               (g4-10) shoreside employee count                          U.m.                2014             2015             2016
                                                                                                                                                 shoreside employees at 11/30                               no.                1,415            1,435            1,414
             By age group                                               %
                                                                                                                                                 Note:  It is pointed out that, given the nature of the business and the type of planning adopted for shipboard personnel, the average shipboard employee count shown in the table was calculated using the Full-Time Equivalent (FTE) method.
             18-25                                                                         17.1             14.8              13.8               For the sake of consistency of the figures and reporting, FTE units were also used to calculate the number of shoreside employees.
             26-30                                                                         29.1             30.1              30.1               By gender                                                  %
             31-35                                                                         22.9             22.6              22.4               Women                                                                          60.3             59.9             60.7
             36-40                                                                         14.8             15.1              15.1               Men                                                                            39.7             40.1             39.3
             41-45                                                                          7.3              8.1               8.7
                                                                                                                                                 By age group                                               %
             46-50                                                                          4.0              4.2               4.5
             >50                                                                            5.0              5.2               5.3               18-25                                                                           3.8              3.3              3.4
                                                                                                                                                 26-30                                                                          18.1             17.2             15.4
             By geographical area                                       %
                                                                                                                                                 31-35                                                                           20              20.3             21.4
             Italy                                                                         12.9             12.3              12.0
                                                                                                                                                 36-40                                                                          18.9             18.4             17.3
             Europe (except Italy)                                                          3.9              3.8               3.5
                                                                                                                                                 41-45                                                                          15.9             16.9             17.2
             South and Central America                                                     11.5             12.6              11.9
                                                                                                                                                 46-50                                                                          10.5             11.7             13.3
             Asia                                                                          71.6             71.2              72.5               >50                                                                            12.7             12.3             12.1
             Other                                                                          0.1              0.1               0.1
                                                                                                                                                 By geographical area                                        %
             (LA1) turnover (*)                                        U.m.                2014             2015             2016
                                                                                                                                                 Italy                                                                          62.1             61.6             57.9
             terminations/Average employee count                        %                    19            20(**)            20.15
                                                                                                                                                 Europe (except Italy)                                                          21.4             21.3             20.4
             (*) Turnover is intended to mean the ratio between the number of terminations and the average employee count during the fiscal year of reference;  for shipboard personnel, the calculation is based on the average number of employees
             currently embarked and those seafarers not embarked who are waiting to replace their colleagues on board.                           South and Central America                                                       7.6              7.2              6.3
             (**) Miscalculation in 2015.
                                                                                                                                                 Asia                                                                            6.4              7.8             13.4
             (LA6) Numbers of injuries                                 U.m.                2014             2015             2016
                                                                                                                                                 Other                                                                           2.4              2.1               2
             total                                                      no.               1,104            1,013             1,006
                                                                                                                                                 By type of contract                                         %
             - Number of reportable injuries                                                779              617              618
                                                                                                                                                 Open-ended                                                                     89.7             87.2              84
             - Other                                                                        325              396              388
             Days off work (*)                                          no.               3,007            2,269             6,429               Temporary                                                                      10.3             12.8              16
                                                                                                                                                 By position                                                 %
              (*) There was a rise compared to the previous year in the number of hours of exemption assigned by the infirmary to the various cases and for this reason the index of gravity is higher (for the same number of accidents).
             Index of frequency                                                            3.56             2.57              2.51               Executives                                                                      6.0              5.9               5
             Index of gravity                                                             13.75             9.42             26.16               Line managers                                                                  19.8             18.9             17.5
                                                                                                                                                 Employees                                                                      74.1             75.1             77.3
             (LA9) training (*)                                        U.m.                2014             2015             2016
                                                                                                                                                 Blue collar workers                                                             0.1              0.1              0.1
             (*) The sum of the indicators differs from the total shown due to rounding up and down of the figures.
             total hours of training                                    no.             859,241          986,228           801,795               (LA1) Personnel turnover(*)                               U.m.                2014             2015             2016
             - Environmental                                                            105,621          112,240            55,718               terminations/Average employee count                        %                    7.0             13.6              7.5
             - Health                                                                    39,957           50,232            53,108               (*) Turnover is intended to mean the ratio between the number of terminations and the average employee count during the fiscal year of reference; for shoreside personnel the calculation is based on the number of employees at the end of
             - Safety                                                                   264,262          241,328            95,882               the fiscal year, plus the number of terminations during the year.
             - Security                                                                 119,950           30,809            28,616               (LA3) return to work and retention rates after parental leave (italy) (*)   U.m.  2014         2015             2016
             - Job skills                                                               174,680          356,481           231,159                                                                          %                                              -                                100                            88.90
             - Language                                                                  41,831           35,610            24,517
                                                                                                                                                 (*) Following a change in the method of calculation for 2015, in order to ensure comparability over time, we have not included the data for 2014, since these figures can no longer be reconstructed.
             - Managerial                                                                14,080           39,988            36,285
                                                                                                                                                 (LA6) Absenteeism rate (*)                                                    2014             2015             2016
             - Orientation                                                               71,234           92,533           252,605
             - Train the trainer                                                          1,858            3,348             2,373               days of absence/days worked                                                    2.83             2.82             3.52
             - Other                                                                     25,770           23,661            21,533               (*) The number of days of absence from work (excluding paid vacation, family leave, study leave and maternity/paternity leave) as a proportion of the total number of days worked.
             hours per person                                           no.                77.3               81              65.1
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