Page 136 - BILANCIO DI SOSTENIBILITÀ 2017 RISULTATI E PROSPETTIVE
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             Social Aspect - SHIPBOARD PERSONNEL                                                                                                 SHORESIDE PERSONNEL


             (G4-10) Shipboard employee count                          U.M.                2015             2016             2017                (G4-10) Shoreside employee count                          U.M.                2015             2016             2017
             Average shipboard employee count(*)                        no.              12,173           12,312            12,078               Shoreside employees at 11/30                               no.                1,435            1,414            1,457
             (*) The data shown refers to the average number of employees currently embarked.                                                    Note: It is pointed out that, given the nature of the business and the type of planning adopted for shipboard personnel, the average shipboard employee count shown in the table was calculated using the Full-Time Equivalent (FTE) method.
                                                                                                                                                 For the sake of consistency of the figures and reporting, FTE units were also used to calculate the number of shoreside employees.
             Average number of employees in the shoreside reserve pool
             (waiting to replace colleagues currently embarked)                           6,549            6,467             7,108               By gender                                                  %
             By gender                                                  %                                                                        Women                                                                          59.9             60.7             61.1
             Women                                                                         14.8             14.3              14.7               Men                                                                            40.1             39.3             38.9
             Men                                                                           85.2             85.7              85.3               By age group                                               %
             By age group                                               %                                                                        18-25                                                                           3.3              3.4              3.0
             18-25                                                                         14.8             13.8              15.2               26-30                                                                          17.2             15.4             14.5
             26-30                                                                         30.1             30.1              28.9               31-35                                                                          20.3             21.4             20.7
             31-35                                                                         22.6             22.4              21.8               36-40                                                                          18.4             17.3             18.3
             36-40                                                                         15.1             15.1              14.8               41-45                                                                          16.9             17.2             16.1
             41-45                                                                          8.1              8.7               9.0               46-50                                                                          11.7             13.3             13.2
             46-50                                                                          4.2              4.5               4.9               >50                                                                            12.3             12.1             14.3
             >50                                                                            5.2              5.3               5.4
                                                                                                                                                 By geographical area                                       %
             By geographical area                                       %
                                                                                                                                                 Italy                                                                          61.6             57.9             56.6
             Italy                                                                         12.3             12.0              11.6
                                                                                                                                                 Europe (except Italy)                                                          21.3             20.4             19.4
             Europe (except Italy)                                                          3.8              3.5               3.6
                                                                                                                                                 South and Central America                                                       7.2              6.3              6.0
             South and Central America                                                     12.6             11.9               9.7
                                                                                                                                                 Asia                                                                            7.8             13.4             15.8
             Asia                                                                          71.2             72.5              74.8
             Other                                                                          0.1              0.1               0.3               Other                                                                           2.1               2               2.2
                                                                                                                                                 By type of contract                                        %
             (LA1) Turnover(*)                                         U.M.                2015             2016             2017
                                                                                                                                                 Open-ended                                                                     87.2              84              82.5
             Terminations / Average employee count                      %                 20(**)           20.15              22.7
                                                                                                                                                 Temporary                                                                      12.8              16              17.5
             (*) Turnover is intended to mean the ratio between the number of terminations and the average employee count during the fiscal year of reference;  for shipboard personnel, the calculation is based on the average number of employees
             currently embarked and those seafarers not embarked who are waiting to replace their colleagues on board.                                                                                      %
             (**) Miscalculation in 2015.                                                                                                        By position
             (LA6) Number of injuries                                  U.M.                2015             2016             2017                Executives                                                                      5.9               5               4.8
             Total                                                      no.               1,013            1,006             1,139               Line managers                                                                  18.9             17.5             18.2
             - Number of reportable injuries                                                617              618              715                Employees                                                                      75.1             77.3             76.9
             - Other                                                                        396              388              424                Blue collar workers                                                             0.1              0.1              0.1
             Days off work (*)                                          no.               2,269            6,429             2,081               (LA1) Personnel turnover(*)                               U.M.                2015             2016             2017
             Index of frequency                                                            2.57             2.51              2.91
                                                                                                                                                 Terminations/Average employee count                        %                   13.6              7.5              6.7
             Index of gravity                                                              9.42            26.16              8.46
                                                                                                                                                 (*) Turnover is intended to mean the ratio between the number of terminations and the average employee count during the fiscal year of reference; for shoreside personnel the calculation is based on the number of employees at the end of
                                                                                                                                                 the fiscal year, plus the number of terminations during the year.
             (LA9) Training(*)                                         U.M.                2015             2016             2017
             (*) The sum of the indicators differs from the total shown due to rounding up and down of the figures.                              (LA3) Return to work and retention rates after parental leave (Italy)(*)   U.M.  2015          2016             2017
             Total hours of training                                    no.             986,228          801,795         1,066,087                                                                                                                                                  %                                         100                            88.90                            94.74
             - Environmental                                                            112,240           55,718            57,447               (*) The method of calculation was changed and updated in 2015.
             - Health                                                                    50,232           53,108            61,950               (LA6) Accidents                                                               2015             2016             2017
             - Safety                                                                   241,328           95,882            84,831
                                                                                                                                                 Days of absence/Days worked                                                    2.82             3.52             2.98
             - Security                                                                  30,809           28,616            30,293
                                                                                                                                                 (*) The number of days of absence from work (excluding paid vacation, family leave, study leave and maternity/paternity leave) as a proportion of the total number of days worked.
             - Job skills                                                               356,481          231,159           326,675
             - Language                                                                  35,610           24,517            33,878
             - Managerial                                                                39,988           36,285             6,371
             - Orientation                                                               92,533          252,605           427,168
             - Train the trainer                                                          3,348            2,373             3,008
             - Other                                                                     23,661           21,533            34,469
             Hours per person                                           no.                  81             65.1             88.27
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