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YOU      PEOPLE   91


































 OUR HUMAN








 CAPITAL












 Costa Cruises’ human capital is  and social relations. Costa’s People
 characterized by its rich diversity in terms  Strategy is designed to capitalize
 of professionalism, multiculturalism  on diversity and multiculturalism,   20,643 EMPLOYEES  5
 and skills; empowerment of our  while promoting engagement and
 people is a key policy of the Company,  empowerment and investing in skill and
 which always seeks to implement  talent  (both  shoreside  and  on  board).
 shared solutions designed to reconcile  Consistent with this approach, the
 business demands with those of the  Company encourages feedback from   19,186   1,457
 individual. Particularly with regard to  employees, trade unions and other   SHIPBOARD   SHORESIDE
 employment on board, where crew  employee associations. In line with   EMPLOYEES  EMPLOYEES
 members work and live for months  industry practice, Costa’s remuneration
 in  an  industry-specific  situation,  system is structured so as to guarantee   14.7% WOMEN  61.1% WOMEN
 everyone’s job satisfaction and personal  wages based on objective criteria   85.3% MEN  38.9% MEN
 motivation are vital for the successful  for all employees, equity and non-
 management of communal living  discrimination.  5  100% of employees covered by cruise industry collective bargaining agreements.
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