Page 98 - BILANCIO DI SOSTENIBILITÀ 2017 RISULTATI E PROSPETTIVE

YOU PEOPLE 97
Building skills and professionalism:
a model recognized worldwide
The cruise industry may be introduction of new ships and new
extremely capital intensive but it players in the various markets – makes
is the preparation and skill of the it imperative for us to consolidate our
human resources that really make relations with our human capital. We
the difference: it is our people who do this by focusing on values and on
guarantee high service standards, the empowerment of our people and
who generate innovation, who build setting up job-specific programs both
social relations. Accordingly, we ashore and on board. If we want to
conduct performance reviews of all remain competitive, we need not only
the members of the Costa workforce to identify the skills we require today
(using the Performance Management but also – and above all – to consider
system) in order to help us determine our requirements to support the
how effectively we monitor, maintain structured growth and evolution of
and improve employee competencies. the Company over time. In 2017 Costa
The state of the cruise industry – announced plans for some 4,500 new
forecasts of substantial growth in hires by 2022; the debut of our new
the medium to long term with the ships means we must necessarily hire
and train new crew members – both place both before and during their 4,500
hotel staff and marine operations career on board. We have 8 training NEW HIRES
personnel.
institutes located in various parts
BY 2022
Training is a way of empowering of the world. These veritable “labs”, (SHIPBOARD EMPLOYEES)
people, of improving teamwork and which simulate job-specific core
honing individual skills, of building activities in fully functional facilities 2,250
awareness of one’s own potential and provide continuous training for YOUNG PEOPLE TRAINED
IN 2017
and the possibilities for career hotel and hospitality service staff, are
advancement. Given the specificity recognized as models of excellence
of the cruise industry, where there is both within and outside the cruise
high employee turnover (particularly industry. Not only do these centers
in certain job categories on board) guarantee the successful induction
and rotation of crews (shoreside and integration of Costa’s new hires
reserve pool waiting to replace on board, they also have a positive
colleagues currently embarked), Costa social and economic impact in terms
Cruises is committed to providing all of the development of the local
its employees with the competency hospitality training industry with the
they need to guarantee continuity upskilling of local young people.
of excellent service before, during Costa’s internationally acknowledged
and after the cruise experience. For trademark Italian hospitality is taught
shipboard personnel, training takes at Villa Figoli, the headquarters of our