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Capitalizing on diversity
ITALY’S FIRST “SMART” CRUISE COMPANY

In 2017 we launched “Sm@rt Working Costa – Moving Forward!”, a project giving employees With employees from 70 different bolster actions and human resources
the chance to work remotely (from home or any other convenient location of their choice) one nations, diversity is one of the management policies focusing on
day a week. cornerstones of our human capital cultural pluralism, a key asset for a
Smart working is nothing short of a workplace revolution: the idea is that you can seamlessly management policy. Capitalizing on cruise industry operator. Our action
transition from home to meetings to the office, with the latter becoming a network to all intents this diversity means providing an plan aims to achieve integration
461 and purposes. Projects are assigned with set objectives and measurable results. This program is

EMPLOYEES designed to improve the work-life balance, by allowing employees to work how, where and when inclusive work environment, which and a work environment with
HAVE CHOSEN they choose and reduce commuting time. Costa’s project received the Smart Working Award is crucial in the confined spaces equal opportunity for professional
SMART 6 WORKING of the ship, and taking advantage advancement, where no form
2017 from the Observatory of the School of Management at Milan Polytechnic, as a model of of the opportunity to enhance of discrimination is accepted.
excellence and innovation in this field. our service by using our people’s Managing multiculturalism on
According to a study by the Polytechnic’s Smart Working Observatory, the “mobile office” is a
growing trend bringing benefits to employees, companies and – last but not least – the environment. variety of thought and their cultural board means harmonizing the work
About 8% of the Italian workforce are engaged in agile working (in 2013 the figure was sensitivity. This is only possible if of many nationalities, creating
60% lower) you adopt an open approach, foster opportunities for cultural enrichment
An effective Smart Working scheme can result in a 15% increase in individual productivity talent and creativity, and – above all and finding the right balance for the
(equivalent to a total of €13.7 billion nationally) – celebrate diversity and inclusion. different professions. Costa Cruises
One day a week of remote working means around 40 hours less commuting or the An integral part of our People has a whistleblowing system for all
equivalent of 135 kg of CO emissions per year for each worker. Strategy is the Diversity & Inclusion (shoreside/shipboard) employees,
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program, which was launched to which they can use to report any
6 Data as of March 2018.