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RECOGNIZING TALENT AND HONING
SKILLS
Costa Cruises helps each employee
appreciate their role in achieving business
objectives and plan individual training
actions in line with the person’s position,
department and career development
path.
Among the talent development tools
implemented in 2015 were the new
leadership model, the set of associated
skillsmapped and divided by professional
position, and the new
Performance
Management
system, with a greater
focus on sharing of responsibility (by
assigned area and position) and on
dialogue and management of feedback.
The Company’s remuneration system is
designed in accordance with its approach
to the recognition of talent. The wage
structure differs according to the
category of employee and the particular
position. Basic pay, benefits and incentive
schemes are in line with industry
standards and designed to guarantee
remuneration based on objective criteria
for all employees in the various countries
in which Costa Cruises operates.
Professional training, the other vital
component of development, is structured
so as to meet the demands for the
development of professional and
leadership skills in the two main areas
of hospitality and maritime competency
and in the areas regarding the shoreside
operational functions.
Theplanimplementedin2015guaranteed
the continuity of development of the
This is the aim of the new project designed to enhance Costa’s partnership with leading Italia
levels of professionalism by means of intensive training and sharing of know-how.
The first initiative – arranged in 2015 for the Food&Beverage Director, Food&Beverage Assist
Bar Assistant – was a one-day workshop at
Università del Caffè illy
, honing coffee-making skil
engagement and sensitizing shipboard personnel to the importance of the part they play as a
The practical module was attended by 28 people, who did an end-of-course test leading to iss
cascade training, i.e. once back on board, the participants then run similar sessions for their c
a series of short videos summarizing the highlights of the workshop.
The success of this project strengthened the conviction that the activities conducted in collabo
an extremely effective way of perfecting the skills of food handlers and other personnel. At th
Costa’s determination to pursue standards of service excellence matching the inherent quality
Other “Schools of Trades” are planned for 2016 in conjunction with Ferrari, Barilla and Cast.
The ship as a “School of Trades”