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YOU
brands so as to create high
nt, Bar Manager and
ls, enhancing employee
bassadors for the product.
e of a certificate; this is
-workers, using as visual aids
ation with our partners are
same time, they also show
f our partners’ products.
basic knowledge required in several
key areas, such as shipboard safety,
and considerable efforts were also
concentrated on training in support of
the review of the product and the service.
Some of the main topics were the review
of the
food experience
and shipboard
hospitality; the latter was the focus of
Here for you
, an interactive program
involving all shipboard personnel, more
than 15,000 people, and the associated
transfer of skills to the teams on board,
guaranteed by the
Train the Trainer
courses.
Costa’s Officers regularly attend training
and refresher courses at
C-Smart
in Almere
(Netherlands), Carnival
Corporation’s state-of-the-art training
center equipped with cutting-edge full
mission bridge simulators providing
participants with access to the visual
environments of some of the world’s
main cruise ports, the operation of the
engine roomand the emergency systems.
+15
%
YEAR-ON-YEAR
TOTAL INCREASE
IN TRAINING
HOURS
+5
%
ON A PER
CAPITA BASIS