Page 71 - SUSTAINABILITY REPORT 2016

YOU LOCAL COMMUNITIES 71

Indian Ocean: creating great potential but are not yet on the guest hospitality and management of other people working in logistical
opportunities with new routes mainstream tourist circuit. The new excursions; there are 20 diff erent tours positions managing groups of cruisers in
route is the result of discussions with involved, the common denominator compliance with Costa’s set standards.
Our opening in 2016 of a new government and local authorities for being the emphasis on natural and Customer satisfaction regarding this
itinerary in the Indian Ocean (sailing the defi nition of agreements with the cultural heritage sites and the off er of new itinerary is such as to suggest
CREATION OF to destinations in India, the Maldives relevant ports, organization of the authentic experiences in direct contact the likely creation of a stable micro-
EMPLOYMENT and Sri Lanka) is a clear example logistical aspects and planning of the with local people. economy with further growth of
IN THE PORTS OF of the signifi cance and eff ects of itineraries together with the tourist The arrangements for shore excursions employment opportunities and the
MUMBAI, GOA, cruising’s contribution to the growth board. We have established partnerships have entailed job creation for local delivery of additional services directly
MANGALORE of allied industries in areas that have with local operators for shoreside coordinators, guides, tour escorts and managed by local stakeholders.
& COCHIN

791

LOCAL
COORDINATORS

840

TOUR GUIDES

798

TOUR ESCORTS

700

PORTERS

140

HOSPITALITY
STAFF