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Building skills and professionalism: and train new crew members – both place both before and during their 4,500

a model recognized worldwide hotel staff and marine operations career on board. We have 8 training NEW HIRES
personnel.
institutes located in various parts
BY 2022
Training is a way of empowering of the world. These veritable “labs”, (SHIPBOARD EMPLOYEES)
The cruise industry may be introduction of new ships and new people, of improving teamwork and which simulate job-specific core
extremely capital intensive but it players in the various markets – makes honing individual skills, of building activities in fully functional facilities 2,250
is the preparation and skill of the it imperative for us to consolidate our awareness of one’s own potential and provide continuous training for YOUNG PEOPLE TRAINED
IN 2017
human resources that really make relations with our human capital. We and the possibilities for career hotel and hospitality service staff, are
the difference: it is our people who do this by focusing on values and on advancement. Given the specificity recognized as models of excellence
guarantee high service standards, the empowerment of our people and of the cruise industry, where there is both within and outside the cruise
who generate innovation, who build setting up job-specific programs both high employee turnover (particularly industry. Not only do these centers
social relations. Accordingly, we ashore and on board. If we want to in certain job categories on board) guarantee the successful induction
conduct performance reviews of all remain competitive, we need not only and rotation of crews (shoreside and integration of Costa’s new hires
the members of the Costa workforce to identify the skills we require today reserve pool waiting to replace on board, they also have a positive
(using the Performance Management but also – and above all – to consider colleagues currently embarked), Costa social and economic impact in terms
system) in order to help us determine our requirements to support the Cruises is committed to providing all of the development of the local
how effectively we monitor, maintain structured growth and evolution of its employees with the competency hospitality training industry with the
and improve employee competencies. the Company over time. In 2017 Costa they need to guarantee continuity upskilling of local young people.
The state of the cruise industry – announced plans for some 4,500 new of excellent service before, during Costa’s internationally acknowledged
forecasts of substantial growth in hires by 2022; the debut of our new and after the cruise experience. For trademark Italian hospitality is taught
the medium to long term with the ships means we must necessarily hire shipboard personnel, training takes at Villa Figoli, the headquarters of our