Page 65 - BILANCIO DI SOSTENIBILITÀ 2019 RISULTATI E PROSPETTIVE

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Training and talent
development For a company like Costa, investing in people is both vital and strategic: our people are

key to our excellent service standards and our guarantee of smooth operation of all the
different processes, which are highly complex and dynamic with the continuous rotation
of crew members caused mainly by the rest periods required between contracts on board.
By means of centralization of the human resources management system (Performance
Management), we use an approach based on set objectives and monitoring of the entire
1,256,108 workforce. The continuous enhancement of skills and the fostering of talent with career
TOTAL development at all levels both shoreside and on board – as embodied in our Employer
TRAINING
HOURS Value Proposition – are Costa’s distinguishing features and have been acknowledged

3 as such internationally. They enable us to effectively innovate, pre-empt trends and
be competitive in the job market, characterized by a high structural turnover. Costa’s
TRAINING international vocation is reflected by its 3 dedicated hotel and hospitality training centers
SCHOOLS
Manila (Philippines), in Asia – in Manila (Philippines), Jakarta (Indonesia) and Hyderabad (India) – responsible
Jakarta (Indonesia) for guaranteeing the adequate preparation both of new hires and of tutors involved in the
and Hyderabad Training of shipboard personnel in Italy is carried out in the form of select professional courses
(India) development of the local hospitality training industry with the upskilling of local young
people. After working on board, many former Costa crew members return to their home financed by the European Social Fund and designed to lead to the induction of new hires in
countries and find employment in the tourism sector, where employers are on the lookout positions specifically requested on board. In addition to the strategically important Villa Figoli
for experienced, highly skilled staff. This, in turn, brings long-term social and economic Shipboard Hôtellerie Academy (in Arenzano), Costa’s state-of-the-art educational hub for
3,077
benefits locally. pre-embarkation training, in 2019 tuition was also provided in the regions of Lazio and Friuli
PEOPLE Venezia Giulia, with a total of 25 taught courses and 356 students trained. The large number
TRAINED
of courses and the use of a variety of training centers made it particularly challenging and
confirm Costa’s undisputed role as a top employer in the tourism industry, particularly when
it comes to providing human resources with key competencies and expertise.
To maintain our high quality standards and ensure refresher training of professionals, we have
a number of established practices on board, including the fleetwide adoption of the Hotel
Development Model, fostering the identification, development and loyalty of talented young
employees, using objective criteria and concentrating on guaranteeing equal opportunities
for women and men on board. Costa arranges regular courses aimed at consolidating crew
members’ foreign language and professional skills, with a focus on aspects of leadership for
employees in managerial positions. During the reporting year there were 8 new courses for
the Administration, Animation, Bar, Beauty, Photo, Galley and Casino Departments, as well
as specific training courses for Pastry Chefs. This tuition, provided both in the classroom
and online, was coordinated under the supervision of the HR Director and the Learning
Officer on each ship. Also in 2019 we continued the online training of our Kids’ Cruise Staff
with regard to the Joy of moving project, created within the framework of the partnership
between Kinder and Costa in order to combine physical exercise and the joy of movement
with development of motor coordination as well as cognitive and social skills for our young
guests. To preside over the most strategic areas of the business and promote the exchange
of know-how, the School of Trades project continued with the collaboration of international
brands for specialized training of our shipboard employees; for example we consolidated the