Page 66 - BILANCIO DI SOSTENIBILITÀ 2019 RISULTATI E PROSPETTIVE

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Campari masterclass designed to teach the best shipboard bar management techniques for Talent Waves, Costa’s managerial development program designed for our most promising
the purposes of waste reduction. In the culinary field, the training programs continued at young employees in collaboration with the European Business School.
the Università di Scienze Gastronomiche di Pollenzo, our partner in the food experience In 2019 our shoreside employees took part in People Digital Transformation, part of
project on board: the training paths involved 8 Directors and concentrated on honing the long-term Costa Futura program, designed to hone digital skills while developing
their skills and enhancing their knowledge of such topics as biodiversity, healthy dietary individual capacity and aptitude. This project was created in response to new global trends,
styles and product quality, with a particular focus on process sustainability and food the aim being to carry out the digital transformation within the Company and efficiently
distribution. Similarly, the groundwork was laid for the professional training of shipboard manage the associated processes using new hi-tech infrastructure so as to ensure that
Pastry Chefs at the premises of the prestigious firm Barry-Callebaut, the world’s leading we remain competitive also in this regard. For Costa, this meant empowering our people,
manufacturer of high-quality chocolate, chosen not only on account of its expertise but creating a digital workforce, embracing change and building a Digital DNA (or Digital
also because of its commitment to improving the livelihoods of cocoa farmers and their Native Attitude). After mapping the digital skills of all our employees, each was issued
communities, through the promotion of sustainable development, entrepreneurial farming with a Digital Passport listing their IT skills and capabilities. The output of this process
and improved productivity. As regards Food&Beverage and the question of food wastage formed the basis for development of the online training program Costa Futura Academy,
reduction, Costa decided to set up a new shipboard department entirely devoted to this an e-learning platform providing personalized content to enhance digital skills with the
sensitive issue; the resulting benefits include even more meticulous monitoring in terms of support of webinars, seminars, articles and other educational tools.
quality, safety and control, more sustainable management of processes and a greater sense Thanks to this innovative series of initiatives, Costa won the first edition of the HR Digital
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Under the patronage of the Municipality of Milan, AIDP
of personal responsibility on the part of everyone involved. It has also led to the creation (Italian Association of HR Directors) and Confimprese (Italian Mindset Award , assigned for our policies implemented to respond to the challenges and
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of 40 new jobs (Galley Operators) across the fleet. Retail Association). embed digital culture in the Company’s daily working life.
The specialized instruction of deck and engine officers is carried out by Carnival Maritime.
Engine cadet officers and deck cadet officers, subsequently hired for positions on the
ships in the fleet, attend Carnival Corporation’s Arison Maritime Center in Almere
(Netherlands), recognized as being the most progressive maritime center of its kind in
the world for training and for continually improving industry-wide safety and excellence,
equipped with cutting-edge full-mission bridge and engine room simulators.

Internal growth is one of the main assets of Costa’s People Strategy; the organization,
with the support of dedicated policies and state-of-the-art human resources management
systems, encourages Costa people to take up new challenges and opportunities in
an international setting, with a view to expanding their skills and embarking on
personalized career advancement paths within the corporate system. Innovative forms
of interdisciplinary training are used: by means of the dedicated e-learning platform, All
You Can Learn, each employee can choose to participate in courses designed and updated
specifically as a function of their position, and aimed at professional growth. Meanwhile,
Costa’s Leadership Program continues to hone the hard and soft skills of senior and
middle managers, enhancing their decision-making and the management of responsibility;
this program is provided with the support of prestigious partners, including academic
institutions of international standing. Employees’ progress is continuously monitored
using the Performance Management system, which promotes a two-way dialogue
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between the individual employee and their superior, while enabling assessment of potential
3 All members of the workforce receive regular performance
and career development reviews. and the fostering of talent by means of paths to professional growth. Linked to this is