Page 70 - BILANCIO DI SOSTENIBILITÀ 2019 RISULTATI E PROSPETTIVE

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Welfare and flexible
working policy Costa is receptive to the changing needs of its workforce; employee feedback is facilitated by

the many direct communication channels available as well as by the use of an annual survey,
called Your voice counts, in which each Costa employee is asked to share their opinions and
the results are used to devise bottom-up initiatives to be implemented in the future. Costa
has several specific employment policies, for example incentives for parental leave for both
parents, and smart working.
Our Smart Working scheme, allowing shorebased employees to work from home or other
remote work locations one or more days a week, is now an established practice to the
extent that the proportion of eligible workers taking part has reached 79%. More flexibility
regarding the place and hours of work enables greater employee empowerment, gives our
people more freedom to organize their time and also reduces commuting time (resulting
SMART 5
WORKING in mitigated environmental impact ). At the same time, agile working also allows Costa to
expand the delegation of authority and give individuals a greater sense of responsibility
concerning projects and objectives.
As far as concerns welfare, the Company has an online Flexible Benefits platform, enabling
the employee to manage specific items of remuneration (e.g. the performance bonus) that
can be converted into welfare services or supplementary pensions. As regards shipboard
employees, the W.I.D.E. Crew Experience was further incorporated in Costa’s medium to
long-term strategy, aimed at crew welfare and retention. Thanks to dialogue and direct
communication between Crew and Team Shore, for example, we have improved a
162,000 number of amenities for crew members: extended opening hours in the gym, improved

SMART leisure, welfare and other facilities (longer opening hours in the laundry, dedicated postal
WORKING service for personal letters and packages in our homeport of Savona) in order to provide
HOURS
enhanced conditions and a better work-life balance for our shipboard employees.
Also in this context, our Proximity Program is structured so as to enable shipboard
employees to schedule their periods of work and take full advantage of rest periods at home;
79% another part of the program consists of facilitating the embarkation of (married and de facto)
ITALY couples on board the same ship whenever possible.
The Crew Zone app, designed to provide a direct line of communication for crew members
giving them quick access to information about their career history (performance reviews,
pay, planning of embarkation/disembarkation and travel details), was extended across the
fleet, bringing our shipboard and shoreside employees even closer together and helping to
create a real sense of community among our workforce. Thanks to the collaboration between

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One day a week of remote working means a reduction Costa’s headquarters and the shipboard administrative department, we have made crew
in emissions of 135 kg of CO a year for each worker. embarkation an eco-friendly, paperless procedure; all the associated documents are now
2
(Milan Polytechnic School of Management Smart Working
Observatory - www.osservatori.net). digital and always readily accessible via the Crew Zone app.