Page 84 - BILANCIO DI SOSTENIBILITÀ 2019 RISULTATI E PROSPETTIVE

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BUSINESS

PARTNERS FOR

THE CREATION active part in the sustainability inclusion process, with the definition of stricter and stricter

supplier selection criteria including priority issues for Costa.
For this reason, in 2019 Costa Cruises carried out an analysis of its suppliers, assessing their
OF SHARED knowledge and performance concerning sustainability aspects and issues. Based on the

results of a questionnaire given to a cluster of our main suppliers, we performed an overall
evaluation using statistical and SWOT analysis in order to identify best-in-class suppliers and
VALUE any associated engagement/partnership activities, as well as possible quick wins.
In short, our choice of suppliers and partners is increasingly focused on those who have
the same objectives of creation of shared value for Costa’s customers and stakeholders, as
reflected in their products and production processes.
Examples include the following:
Over the years Costa has worked to create a global network guaranteeing compliance with • regarding the sanitation of cutlery and crockery on Costa Smeralda, the use of dishwashers
the most rigorous safety standards as well as efficient logistics without overlooking the made by Meiko, a company that combines the most innovative technological solutions
importance of reduced environmental and social impact. While complying with the rules and with the highest standards of safety, hygiene, environmental responsibility and energy
regulations in the countries in which it operates, Costa also applies Carnival Corporation & saving, manufacturing eco-friendly products.
plc’s Business Partner Code of Conduct and Ethics, which sets out our expectations for legal • to enable its ambitious glass recovery and recycling project fleetwide (see pages 38-39), Costa
compliance and ethical behavior on the part of our partners so as to guarantee consistently has established partnerships with Italian and European market leaders such as Ecoglass, a
high standards. In particular, Costa requires its business partners to know and comply with all Gruppo Verallia company, which has been involved in glass recycling since 1994, constantly
applicable environmental laws and regulations, and we encourage partners to minimize the improving the quality and quantity of the cullet used – this means reducing dumping volumes,
use of non-renewable resources, reduce and recycle waste, and minimize their environmental protecting the environment, not extracting other raw materials, saving melting energy and
impact. We are also committed to protecting health, safety and security. Costa’s commercial reducing CO emissions.
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partners must share this commitment and provide a safe, healthy and productive and secure
working environment that supports accident prevention and minimizes exposure to health,
safety and security risks. Costa and Carnival also require their business partners to comply
with applicable employment laws and support human rights for all people in each country
where they operate. With specific regard to human rights, pursuant to the United Kingdom’s
Modern Slavery Act 2015, our Code of Business Conduct and Ethics explicitly condemns all
forms of child exploitation and forced labor and states the intent to comply with and support
laws and regulations relevant to slavery and human trafficking. In addition, Costa Cruises
expects all of its suppliers to respect and follow these requirements, which specifically prohibit
the use of slavery and human trafficking in our direct supply chain.

In the current business setting, where more and more attention is being paid to non-financial
performance, the incorporation of sustainability aspects in management of the supply chain is
strategic for the purpose of identifying and monitoring risks not covered by the Enterprise Risk
Management (ERM) model and finding means of empowerment or areas for improvement
with respect to sustainability issues and the value chain. Company Procurement plays an